![]() Having real time data helps us hone in our weak areas and develop a plan of action for improvement. Bridge utilizes the dashboards, alerts, and reports to help keep the organization on track with areas that can be improved upon. Bridge has ranked above the state and national average on our HHCAHPS scores over the last couple years and have been honored to be ranked in the top 25 percent of Home Health Care Elite for the fifth consecutive year. I attribute Alli (Bacall’s) expertise on your product to several of our accomplishments. “As an organization that strives for excellence, I feel that SHP helps contribute to our successes. I have implemented SHP in two organizations and can’t be without it!” Collapse ![]() For a COO who needs data to guide their businessĪnd is looking for ways to reduce resources that track and keep spreadsheets and use those resources for patient care, SHP is a great solution. My staff raves about the online education, quick response and the willingness of SHP to create special reports and dashboards to meet our business needs. Last and most important, the customer service is the best in the business. Key operational information including admission location, discharge location, age of patients, diagnosis and LOSīy organization and individual business unit allows a quick overview into the organization. As a COO responsible for a large palliative and hospice operation, SHP enables me to run an Enterprise report that gives me valuable information about the overall business. Clinical leadership and MD’s have real-time information which enables them to make timely plan of care changes that improve symptom control, improve satisfaction and enables the patient to be managed in the place they call home, which is where hospice patients prefer to be. What I like the most about SHP is the real-time clinical information on our patients. We no longer keep quality and outcomes spreadsheets and do not use our resources to manually collect information. The dashboard can be printed, brought to QAPI and PIP teams spend their time improving patient satisfaction and outcomes, instead of data collecting. Now we use the QAPI dashboard in SHP to guide our QAPI meetings. This process was time consuming and inefficient. For example, our QAPI process consisted of collecting multiple reports and then transferring information into meaningful data for QAPI meetings. Even with an EMR, we had a difficult time collecting clinical, quality and outcomes data in a meaningful and timely fashion. “Before SHP, our hospice organization was utilizing an EMR for clinical documentation and business office functionality. ![]()
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